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Austin, Texas - 27 March 2025 - MirrorWeb, a unified communications supervision platform, today announces the release of Trusted Contacts, the first privacy-focused mobile communications archiving app. Built for compliance teams in highly regulated industries like financial services, this solution helps firms meet strict requirements while protecting employee privacy.
Standard mobile archiving disrupts workflows, forcing employees to juggle separate numbers, devices, or business-only apps. Alternatively, a user must capture all communications transmitted through a handset, including personal messages. Trusted Contacts allows users to make the distinction between personal and corporate contacts in a unified platform, and then only archives work-related conversations. This enables employees to keep their personal discussions private.
With messaging apps like iMessage and WhatsApp merging our personal and professional lives, many compliance teams are overwhelmed by the growing complexity of the compliance landscape. Trusted Contacts tackles these challenges head-on, simplifying compliance without sacrificing employee privacy. It streamlines the review process, allowing organizations to focus on the data that really matters without burdening employees with additional tasks.
Trusted Contacts is a standalone application that bolts onto MirrorWeb’s existing iMessage, WhatsApp, and Android SMS archiving capability, allowing customers to make any mobile device compliant. Users connect their mobile channels, with personal messages automatically excluded from retention by the Trusted Contacts platform. Users can utilize an employee-owned or corporate device, don’t have to download a separate messaging application, and can keep the same cell number they’ve had for years. This simplified setup will allow businesses to finally take control of their mobile communications monitoring challenges.
Trusted Contacts prioritizes user privacy and security with features like:
- Privacy-First Management: Organize contacts by "Business" or "Personal" for secure conversations.
- Smart Filtering: Archive only essential business discussions while keeping personal chats accessible.
- Group Chat Support: Allowing open group participation while protecting sensitive information.
- Enhanced Security: Two-factor authentication ensures only authorized contacts are archived.
- Transparency: Admin oversight and audit logs maintain responsible communication practices.
- Customizable Controls: Flexible settings for a balanced communication experience.
"Trusted Contacts directly addresses a key pain point that has been plaguing the financial industry for years.” - Jamie Hoyle, VP of Product at MirrorWeb. "We’re redefining how businesses balance compliance and privacy. Unlike other solutions that either over-collect or force employees into separate apps, our intelligent filtering ensures only business-relevant messages are captured, while personal conversations stay private. It simplifies compliance, allowing users to operate from one device without worrying about additional apps or phone numbers. This is a major step forward in responsible compliance, giving organizations the oversight they need without compromising employee trust."
Trusted Contacts is available now. Explore the Product Spotlight for more details.
About MirrorWeb
MirrorWeb helps organizations in highly regulated industries capture, supervise and archive communications across channels—from iMessage to websites and more. Our unified communications supervision platform empowers firms to support compliance, mitigate risks, and stay ahead of regulatory demands with unmatched efficiency.
From financial services and healthcare to global enterprises, MirrorWeb is the trusted partner for compliance-driven organizations worldwide. Discover more at www.mirrorweb.com, and follow us on LinkedIn for updates and insights.
